STORE POLICY

ORDER ISSUES

Once an order has been shipped, we are unable to modify any order details, including shipping address, item selection, or quantity.

If you made an error while placing your order, please contact us immediately at helporganicgarmentz@gmail.com with your order number and issue before your order ships.

SHIPPING & PROCESSING

Please allow 3–5 business days for your order to be processed and shipped unless the item is marked as a PREORDER.

Once your order ships, you will receive a confirmation email with tracking information.

Organic Garmentz is not responsible for lost, stolen, delayed, or damaged packages once they have been shipped.

By placing an order, you acknowledge and agree that:

  • All sales are final once an item has shipped or been delivered
  • No refunds, returns, or cancellations will be accepted after shipment
  • Fraudulent chargebacks or payment disputes will be contested with supporting evidence

PRODUCTION & SHIPPING DELAYS

If your order exceeds the estimated shipping window, we will contact you directly by email with an update regarding your order status.

At that point, you may choose to:

  • Continue waiting for your order, or
  • Request a full refund

IMPORTANT

By choosing to continue waiting after receiving a shipping update, you agree that:

  • You will not file a chargeback or payment dispute
  • You understand your order is still actively being fulfilled

There is never a need to file a dispute — we will always offer a refund if you no longer wish to wait.

CHARGEBACK & PAYMENT DISPUTES

Filing a chargeback without first contacting our support team is considered misuse of the payment system when:

  • You have received a shipping update, and
  • You were offered the option to cancel for a refund

In these situations, Organic Garmentz reserves the right to submit supporting evidence to the payment processor, including:

  • Order confirmation
  • Tracking information
  • Shipping and store policies
  • Email correspondence
  • Proof of refund option

This may result in:

  • The chargeback being denied
  • Restrictions or action taken by the payment processor

DELIVERED PACKAGES

If tracking information shows that your package has been successfully delivered, Organic Garmentz is not responsible for lost or stolen packages.

We recommend:

  • Checking with neighbors
  • Checking mailrooms/front desks
  • Contacting the shipping carrier directly

If necessary, we may assist with filing a carrier claim.

DAMAGED, INCORRECT, OR INCOMPLETE ORDERS

If you receive a damaged, defective, incorrect, or incomplete order, please contact us at:

helporganicgarmentz@gmail.com

within 7 days of delivery and include clear photo and/or video evidence of the issue.

All claims are subject to review and approval by our team. If your claim is approved, we will provide a replacement of the same item at no additional cost, subject to availability.

REFUNDS & RETURNS

ALL SALES ARE FINAL.

We do not offer refunds, returns, or exchanges.

If you believe you received an incorrect, damaged, or defective item, you must provide sufficient photo and/or video evidence for our review. Claims submitted without adequate proof may be denied.

If, after review, we determine that the item has a verified manufacturing defect or that the incorrect item was sent, we will provide a replacement of the same item at no additional cost.

Please note:

  • Returns are not accepted under any circumstances.
  • Refunds will not be issued under any circumstances.
  • All sales are final.
  • Replacement is the sole remedy for verified manufacturing defects or fulfillment errors.
  • Exchanges or replacements are only approved after our team has reviewed and verified the claim.
  • Claims submitted without sufficient photo and/or video evidence may be denied.
  • Damage caused by normal wear and tear, improper washing, misuse, alterations, accidental damage, or customer handling is not considered a manufacturing defect and is not eligible for replacement.
  • Items returned without prior written authorization from Organic Garmentz will be refused and returned to the sender.

INCORRECT SHIPPING ADDRESS

Please carefully review your shipping address before placing your order.

If a package is returned due to an incorrect or incomplete address provided at checkout:

  • The customer will be responsible for paying the reshipping cost
  • Organic Garmentz is not responsible for delivery failures caused by incorrect address information

CONTACT

For all customer support inquiries, please contact:

helporganicgarmentz@gmail.com

Thank you for shopping with Organic Garmentz